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Frequently Asked Questions

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What is an Orthopedic Mattress?

What is an Orthopedic Mattress?

An orthopedic mattress is one that’s specially designed to reduce stress on your back, neck, and joints and alleviate aches and pains. Also, it offers excellent support and luxury, an orthopedic mattress provides many benefits.

Maximum Support: The firm surface of the mattress means you get optimum push-back for the perfect sleeping position. This will reduce tossing and turning and assist you to awaken feeling refreshed.

Even Weight Distribution: An Orthopaedic mattress evenly spreads your weight to stop the build-up of pressure points, particularly in your neck, back and hips.

Correct Spinal Alignment: Mattresses ensure correct spinal alignment to assist alleviate stress on the spine and reduce back pain.

Healthy Posture: The mattress helps you to adopt the right posture as you sleep, promoting healthier blood circulation throughout the night.

How does memory foam work?

Memory foam is manufactured with an open-cellular structure that helps the human body to take its shape and relieve pressure points and prevent blood clots due to which the blood flows continuously and therefore the person won’t be feeling discomfort while using it. It also provides a further advantage of zero partner Disturbance because the memory foam absorbs and isolates motion instead of transferring it.

How does the Restofit mattress feel like?

Restofit mattress is designed after a lot of research and surveys. During the creation of our product we realized, some people preferred a firm mattress and some preferred a soft one.

After creating more than 100 prototypes we designed the perfect mattress for your sound sleep. RestoFit mattresses are neither too firm nor too soft just the perfect match with good back support so that you can have a non-interrupted sleep at night.

Why are your mattresses priced lower than the other brands?

Usually mattresses are sold in offline stores, this increases the fixed costs of the brand which manufactures these mattresses and hence they have to keep the prices of the mattress higher.

Restofit operates online and has no such fixed costs to bear, we directly ship our products to your doorstep and that is why the prices of our mattresses are cheaper compared to other brands.

Why do you have only 2 mattress categories?

Based on our research and several surveys we have completely understood the needs of our customers, these two categories designed by us take into consideration each and every need.

Our main goal is to provide the best sleeping solutions to our customers and not to confuse them.

How much time does the mattress take to come to its original shape?

Once you unbox the mattress, you can start using the same as it gains its 90% shape within 15-20 minutes. However, it may take 20-24hrs to gain its 100% shape.

How to wash the mattress protector to keep it clean?
Machine Wash Instruction Hand Wash Instruction
Use Gentle mode/Cycle Wash Gently
Do not Dry Clean Use light detergent or liquid detergent?
Tumble Dry on Low Heat Do not Bleach
Do not Bleach Do not use Solvents
Do not Iron Do not Iron
Why does the mattress come in a box?

Thankfully, the traditional mattress buying model is being updated. A bed in a box is a revolutionary new way to buy and ship a mattress. Born out of newly pioneered manufacturing and packing processes, the bed in a box model allows you to buy a mattress online from your home and have it delivered to your door in a conveniently sized box. It removes the hassle that comes with traditional mattress shopping, and it’s much less expensive.

Can I use the mattress on the floor?

Using a our mattress on the ground doesn’t impact its quality or comfort. However, we recommend that you use it on a bed so that it doesn’t get dirty.

Can I clean my mattress?

Yes, of course. You can clean the fabric zipper cover. You have to remove the outer cover and follow the washing instructions.

What are the wash care instructions to clean the mattress cover?
  • Remove the mattress cover smoothly without damaging the foam inside.
  • Keep the zip closed before washing the cover.
  • Use cold or lukewarm water for machine wash.
  • Wash your mattress cover with a mild detergent. Refrain from adding bleach or chlorine to the washing machine.
  • Tumble dry or air dry the mattress cover
  • Do not iron the mattress cover as it can destroy the waterproof lining.
What kind of quality checks do you have?

Very stringent ones! We have a five-stage quality check, that includes:

  • A thorough review of the material upon arrival. The foams which fit into the mattress are checked on the durability, density and compression.
  • During production method, all materials are inspected for any damages.
  • All of our finished products are inspected and tested against pre-set parameters.
  • The orders placed by a client are inspected once more and cannot be shipped till the ultimate inspector has cleared them.
Tell me more about 111 night’s trial?

We think, as we’re sure you do, that 5 minutes is simply not enough time to make up your mind about a mattress that you’ll use for years to come. We have consistently seen that; it takes at least 30 days for your body to get used to a new mattress and 111 days to fall in love with that mattress. If you decide that RestoFit is not for you then you can easily return the mattress within 111 nights. (Refer to the 111 Nights Trial Policy).

Is 111 night’s trial applicable for accessories?

No, 111 Nights Trial is applicable only for RestoFit mattresses. Accessories do not carry this feature.

Do I need to flip or rotate my mattress?

To increase the life and durability of you mattress all you need to do is to rotate it 180 degree after an interval of 2 month, this will help you to keep the mattress even from all the sides and the life of the mattress will also increase.

Do you have a showroom?

No, we don’t have a traditional showroom as we are passing on the savings on the showroom costs to you. We save our fixed costs on expenses like showroom rent, electricity supplies etc and provide you a premium quality mattress at cheapest rates.

You can order the mattress online and try it, and if you are not totally satisfied with it we offer a 111 night return period.

Payment And Shipping

What is the recommended set up for Restofit mattress?

No set up required. Just unwrap, unwind and unroll.

Is there any difference buying Restofit online and buying on Amazon?

Restofit gift coupons can be redeemed only for purchase through Restofit website. Purchases made through Amazon will have only Amazon’s promotional offers.

What is the delivery cost and how long does it take to deliver?

Shipping is FREE. Yay! We take a maximum of 1 – 5 business days to deliver the mattress. And worry not, in case the delivery gets delayed due to unpredictable incidents, our support team will keep you updated.

Would you remove my existing mattress?

Unfortunately we don’t take any old mattresses.

Do I need to be at the home for delivery?

Our courier partners require a signature when they deliver, so yes, someone will need to be at home. If you do miss your delivery don’t worry, our courier partners will give one more try over the next two business days. For help re-scheduling your delivery day, just contact us on +91 9083333699 or +91 9083888838.

How do I get an update on my order?

You’ll get an order confirmation mail as soon as you have completed your purchase.

You will be receiving a dispatch confirmation with tracking code once the courier has picked the product. You can track the movement from the courier’s website.

Can I request a delivery slot?

While we’re unable to schedule specific dates or times for delivery, we’d love to help with custom delivery instructions as best as we can. You can ask the courier to deliver the products at your convenience.

How can I track my order?

You can track order on courier’s website using the shipment tracking ID. Restfit will be sending your tracking ID and courier’s website details along with the dispatch confirmation email.

Can my delivery address be different from billing address?

Yes, it can be different. Just update your delivery address and billing address of your liking while placing the order.

Can I make a changes to my order?

Simply reach out to us at support@myRestfit.com before your order is dispatched and let us know what changes are needed, we’ll help you, promise!

How do I cancel my order?

You can cancel your order before it is dispatched. You can write to us at support@myRestfit.com to process your cancellation. Once the order is dispatched, the cancellation would attract a nominal cancellation charge + shipment charge of Rs.1000/-.

What if there is a shipping defect?

While our packaging is designed to withstand the shipping process, we would encourage you to not accept the shipment if the packaging is torn, and inform our Customer Care department immediately. So that we can guide you with the further course of action.

How do I pay for my order?

We accept payment via Visa, Master Card, Net Banking or EMI option.

Is GST included in the price?

MRP shown on the website includes GST & Taxes.

Can I buy the mattress in EMI?

Our payment gateway allows you to purchase the mattress on EMI. The offer is limited to banks that are tied up with the payment gateway.

Returns And Refund

How do I Return my mattress?

The 111 night’s trial policy is applicable only on website orders. We will expedite the return process ourselves and come pick it up at no extra cost. All you have to do is put the mattress into the return cover provided by us. The mattress cannot be rolled and put back into the box. This policy is not applicable to Amazon orders. For Amazon, purchases must be initiated through the Amazon website directly.

Are the accessories also part of the Return policy?

No. Accessories does not have a return policy.

Will returns on 111 night Trial cost me?

If you’re not completely satisfied within 111 nights of sleeping on your new Restfit mattress you may return it for any reason, and you are entitled to a full refund. Products must be in a donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).

Do I need to return in the original box if I decide to return?

You need not return the mattress in the box. You need to be a superhuman to roll it back inside the box!

The mattress has to be covered in polythene cover for the logistic partner to accept the return. But don’t worry, the polythene cover will be couriered by Restfit to your address once the return request is raised.

What documents should I keep handy for returning the mattress?

Please keep a copy of the invoice ready with you while returning the mattress. You’ll need to submit the receipt to the pick-up agent to initiate the return. Our team may request you to supply photographs of the mattress in order to validate the genuineness of the claim.

When will my refund be processed?

We understand if it didn’t work out with our mattress, but thanks for giving us a shot! We usually process the refund after receiving the mattress back at our warehouse and inspecting for any damage. The overall process from raising the return request to getting the refund can take about 2 weeks.

Generic Queries

How do I Return my mattress?

The 111 night’s trial policy is applicable only on website orders. We will expedite the return process ourselves and come pick it up at no extra cost. All you have to do is put the mattress into the return cover provided by us. The mattress cannot be rolled and put back into the box. This policy is not applicable to Amazon orders. For Amazon, purchases must be initiated through the Amazon website directly.

What is the difference between Restofit Orthopedic Memory Foam Mattress and Restofit Orthopedic Hybrid Mattress?

Restofit Orthopedic Mattresses are generally designed to be denser than other normal foam mattresses, making them more supportive to the spine. They acquire the shape of the body in response to heat and pressure, evenly distributing body weight. If you suffer from body aches & sore muscles these mattresses are perfect for you! However, sleeping is a very subjective experience and might differ from person to person depending on their preference of sleeping surface. With our 111 nights trial policy, you can always have an alternative or return it all together.

The Restofit Hybrid Mattress is a dual-firmness (medium firm on one side and medium soft on the other) mattress. While most mattresses narrow down your options of firmness before purchasing, with our Restofit Hybrid Mattresses, you won’t be getting just one option. Just flip the mattress, at your convenience, to get the firmness of your liking. It’s like getting two mattresses in one!

Our suggestion: If you are looking for a mattress for personal use, we strongly recommend the Restofit Ortho Mattress. Lakhs of our customers have tried and preferred it for its comfort and supportive features. But if you are looking for a mattress for your guest room, the Restofit Hybrid Mattress will tend to be handier as you can flip the mattress on the basis of the guest’s preference.

How are Restofit’s Ortho Mattresses different from other ‘Memory Foam’ mattresses?

Memory foam mattresses are designed with a purpose of giving a comfortable and relaxed position to the sleeper whereas the Restofit ortho mattress is designed to alleviate pain and support the joints. After years of research, we have incorporated such features in our ortho mattress that will give you the goodness of both the types of mattress in one.

How are Restofit’s Ortho Mattresses different from ‘Latex Foam’ mattresses?

Latex foam is popularly known for being breathable and supportive, but it is not the best material to invest in for pressure relief. Restofit ortho mattress provides enhancements over latex with better support, breath ability and pressure relief, at a much lower cost. Latex foam is also considered very harmful for the environment as it is manufactured with chemicals and filters.

So, invest in Restofit Ortho mattress for a better sleep and the wellbeing of our planet.

Why do Restofit Ortho Mattresses cost so low?

Honestly, it doesn’t cost that much to design a high-quality mattress with good raw materials. Most of the charge a high amount of money for their mattress because they have to incur lots of additional costs like sales commission, retail commission, wholesaler profit, showroom expenditures and many more. We at Restofit cut all these costs and deliver the benefit of that directly to your doorstep.

Do Restofit mattresses have a break-in period? OR How long does it take to get a comfortable sleeping experience on Restofit mattresses?

Break in period is the number of days your body takes to get accustomed to a new mattress. Imagine your mattress to be like a pair of shoes, you take a few days to get used to with those shoes, right? Same is with any mattress you buy. We usually recommend a break in period of 30 days for Restofit mattress. So, if you are thinking to return consider it after a month only.

Does a new Restofit mattress smell of chemicals?

Like most of the new products when might find a slight odour, just like a new car. Worry not this odour fades away in sometime. Fresh new foam is used to pack the mattress and ship it to you, the smell which you get is because of that compressed foam and nothing else. This minor smell which you notice quickly fades away.

How long do Restofit mattresses last?

Restofit mattresses are engineered to last you a long time. Our mattresses come with a best-in-the-industry warranty of 11 years and 9 years (different for different products). All the details about the warranty are available on the warranty page.

What’s the difference between buying on any e-commerce site versus buying on Restofit.in?

When you purchase Restofit products from our official website, www.restfit.in, all customer support is handled by our internal team of experts. Also, all mattress purchases made through our website come with a 111 nights trial period. However, in case of orders placed through other e-commerce websites, all customer services, including returns and exchange, are managed by that particular e-commerce website’s customer support. This may create some delays as each of these sites have a different. But irrespective of where you purchased your Restofit product from, in case you are looking for answers and support, we are always there to help!

How do Restofit mattresses feel to sleep on?

It feels like you are sleeping on clouds! Our efficient team of designers have come up with unique designs to give utmost comfort and meet all the sleeping needs of our customers. Other than comfort our mattresses provide breathability, support and also alleviates pain.

How firm are the Restofit mattresses?

On a scale of 1 to 10, with 1 being a feather like structure and 10 being a hard-tiled floor, our mattresses would be a 6. We design our mattresses to exactly suit your needs. So whichever sleep surface you prefer you will find it on Restofit

Do I need to air the mattress?

Our mattresses are designed in a way that in most cases, you won’t need to air them. We use spacer cloth on each mattress’ bottom to optimize air flow. But if you are using the mattress on the floor in a humid climate you can prop it, so that it stays clean and hygienic.

Do I need to flip the Restofit Ortho Mattress?

Yes, you can clean the cover of the mattress. Our orthopedic memory foam mattresses come with a removable cover that you can simply unzip, remove and clean the necessary spots with a mild detergent – gently dabbing the cover rather than rubbing it. However, do not machine wash or dry the mattress cover – it may shrink. Before putting the cover back on, make sure the cleaned area is 100% dry. For the Restofit hybrid Mattress, we recommend that you take a slightly wet cloth, dip it in mild detergent water and then dab the stain.

Can I clean the cover of the mattress?

Restofit installs two different covers in the mattress. The inner cover is made up of pure breathable cotton(110GSM) which is stitched permanently to the mattress. The outer cover is a high GSM spun polyester fabric which is detachable to the mattress and has a zipper. The outer cover can be removed and cleaned for better sleeping experience.

What are Restofit mattress covers made from?

Our mattresses come with two different covers. The inner cover is made using pure, breathable cotton (110 GSM) and is stitched permanently to the mattress surface. The outer cover is made using high GSM spun polyester fabric and has a zipper. This zipper cover can be removed and washed, whenever necessary for a clean, hygienic sleeping experience. Our Restfit hybrid Mattresses have the same outer cover as the one above, but it is non-removable

Can I have a sample of the foam or cover fabric?

Unfortunately, we are not able to send a sample or cover fabric right now. But we assure you that the fabric we choose to manufacture our products is of top-notch quality and undergo several quality checks. In case you wish to know more about the material we use to manufacture your mattresses, feel free to get in touch with us on phone or e-mail at support@restofit.in

Can I fold the Restofit mattress?

Yes! Our mattresses can be folded and can be kept for a few days or weeks. In case you are shifting, the ability to fold is very handy! However, please avoid folding it for months as it can affect the shape and firmness of the mattress.

What is the weight capacity of Restofit mattresses?

Restofit mattress can support a person weighing up to 160kg on each side. So, for a double bed/two sleeper mattress, the weight capacity will be up to 200kg.

How to order a customized/custom-sized mattress?

If your cot measurements requires custom size mattress, kindly place an order for next available size and drop an email on support@restofit.in with your order number or call us on +919832662655

Note: Customization request can be placed once per order.

Is the Restofit mattress safe?

Yes, all our products are totally safe for adults, children and even infants. The foam used in our products is sourced after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.

What is the price of Restofit mattresses?

We sell two lines of mattresses in all traditional sizes, and the prices vary by the size. To know more about our mattresses, sizes and prices, please visit our mattresses section.

Can I buy the Restofit Hybrid Mattress and then exchange it for the Restofit Ortho Mattress, if not comfortable, and vice versa?

Of course, you can! Your comfort is our priority! Just write to us at support@restofit.in or call us and our team of experts will assist you with the replacement.

I have accidentally ordered the wrong size. Can it be replaced with the correct size?

Yes, we will be able to help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order, and then ship a replacement mattress, while charging you just for the logistics cost. Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size.

You can write to us at support@restofit.in or call us and our team of experts will assist you with the replacement.

For all grievances;

Please feel free to reach out to us on RESTOFIT, RESTOFIT INNOVATIONS PRIVATE LIMITED C/O Neer Gopal Store Nevadita Store, Gurung Basty, Pradhan Nagar Siliguri, Darjeeling West Bengal – 734403 aditya@restofit.in Contact: +91 9083888838

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